Service Desk Support

Our Service Desk delivers end-user technical help services direct to your customers, troubleshooting issues reported by them until the issue has been resolved. If that is not achievable, we would then escalate to our experienced NOC team for resolution or onward to your internal support resources.

 

The Service Desk is staffed by highly trained technical engineers. We focus on First Contact Resolution (FCR) and our aim is to get your customers up and running as quickly as possible.

scale-notify

SCALABILITY

Our white label Service Desk acts as a direct extension of your company, handling all inbound help desk communications under your brand.

24-hour-service

24/7 END-USER SUPPORT

Our Service Desk operates 24/7/365.You can use our 24/7 service to cover any combination of hours across your client base.

monitoring

FOCUS ON WHAT MATTERS

Our Service Desk will free up your own MSP resources, enabling you to win more business, deliver higher value-add work and develop client relationships.

PEACE OF MIND

Gain complete peace of mind knowing that a highly trained team are on hand you’re your clients need it most, ensuring your service levels remain high and your customers happy.

Are you ready to find out more?

Work out the true cost of running your service desk in-house and compare it with the cost of partnering with Inbay

ACCESS OUR CALCULATOR NOW
noc-calculator-image

Service Desk is offered across any time zone, in-hours, out-of-hours or 24/7. Our flexible approach means that you can tailor our offer to match your client’s individual requirements.

globe-image-banner

Extend your capabilities with our white label Service Desk

pass-reset

CALL ESCALATION AND PASSWORD RESETS

third-vendor

THIRD-PARTY VENDOR MANAGEMENT

software-update

SOFTWARE UPDATES AND INSTALLATION

user-creation

USER ACCOUNT CREATION

rsa

ROOT CAUSE ANALYSIS (RSA)

remote-remediation

REMOTE
REMEDIATION

Add real value to your existing support services, reducing overheads yet ensuring your brand is in safe hands, by engaging our service desk team of experienced, certified engineers to supplement your in-house resources, 24/7/365.

Are you ready to find out more?

Work out the true cost of running your service desk in-house and compare it with the cost of partnering with Inbay

ACCESS OUR CALCULATOR NOW
noc-calculator-image

Partnering with Inbay will result in

 

Customer service

Predictable costs

Scalable Services

Technical Expertise

Dedicated Service