Service Desk Support
At Inbay we understand that your service desk is the heart of your organisation. Your service desk interacts with your customers on a daily basis and therefore ensuring you have the right technical team is vital.
A capable and well-equipped Service Desk is absolutely essential for a successful business. So why would you even consider outsourcing such an important and essential operational function? Maybe because you are faced with the following issues.
Are you faced with the following challenges?
- Are your tickets stacking up?
- Are you running low on resources?
- Are your best engineers working at night?
Inbay’s fully managed Service Desk solution delivers end-user technical help services direct to your customers, troubleshooting issues reported by them until the issue has been resolved. We focus on First Contact Resolution (FCR) and our aim is to get your customers up and running as quickly as possible, whilst taking the pressure off your technical engineers.
Our white label Service Desk acts as a direct extension of your company, handling all inbound help desk communications under your brand.
24/7 END-USER SUPPORT
Our Service Desk operates 24/7/365.You can use our 24/7 service to cover any combination of hours across your client base.
FOCUS ON WHAT MATTERS
Our Service Desk will free up your own MSP resources, enabling you to win more business, deliver higher value-add work and develop client relationships.
PEACE OF MIND
Gain complete peace of mind knowing that a highly trained team are on hand you’re your clients need it most, ensuring your service levels remain high and your customers happy.
Service Desk is offered across any time zone, in-hours, out-of-hours or 24/7. Our flexible approach means that you can tailor our offer to match your client’s individual requirements.
Extend your capabilities with our white label Service Desk
CALL ESCALATION AND PASSWORD RESETS
THIRD-PARTY VENDOR MANAGEMENT
SOFTWARE UPDATES AND INSTALLATION
USER ACCOUNT CREATION
ROOT CAUSE ANALYSIS (RSA)
Add real value to your existing support services, reducing overheads yet ensuring your brand is in safe hands, by engaging our service desk team of experienced, certified engineers to supplement your in-house resources, 24/7/365.
Partnering with Inbay will result in