Let 2016 be the year you make the time for face-to-face time with customers.
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Are your skilled resources focusing on delivering an exceptional experience to your customers – not just a service? – Part 3
Are your skilled resources focusing on delivering an exceptional experience to your customers – not just a service?
Does lack of relevant resource mean you are missing out on the new high-value opportunities? – Part 2
Does lack of relevant resource mean you are missing out on the new high-value opportunities?
Inbay MD Kristian Wright voted in as Vice Chair for CompTIA’s UK Executive Council
Kristian Wright, Managing Director of Inbay, a provider of high-quality white label NOC and technical service desk support to managed service providers (MSPs), has been elected Vice Chair of CompTIA’s UK Channel Community (UKCC) Executive Council.
Compete on value – not price
A recent blog by Richard Tubb caught my attention[1]. It related the frustration experienced by MSPs about the amount of business they were losing to cheaper competitors. Richard’s advice? “Rather than blindly competing on price – a race to the bottom that you’ll never win – consider raising your prices. Doing so will help you attract the type of client who shop based on value, the type of client your high quality service is suited for.”
Make 2015 the year you set your engineers free
If that sounds alarming – let me just clarify. I’m not proposing you should dismiss them all so they can devote themselves to the more meaningful aspects of life – appealing though that may sound.
Why MSPs might not be looking forward to Christmas
While many businesses in the UK effectively shut down from 24th December to 2nd January, more than 30 countries don’t celebrate Christmas at all – and in many more, it is a minority celebration. With around 67% of the world non-Christians – it’s fair to say that for several billions, 25th December is just another working day. Even within the Christmas-celebrating countries, an increasing number of organisations continue to be open for business- hospitality, health/ emergency services and call centres, for example.
“Managed Service Providers will be obsolete in the next five to ten years.” Really?
Firstly, because the remark was made in 2011 and while the MSP market has undoubtedly become more challenging since then, most MSPs are still hanging on in.
Inbay sees MD elected to CompTIA Board
Kristian Wright, managing director of Inbay, a provider of high-quality white label NOC and technical service desk support to managed service providers (MSPs), was elected to CompTIA’s UK Channel Community (UKCC) Executive Council in time to contribute to the recent Council meeting, held alongside this year’s CompTIA EMEA Member and Partner Conference which took place in London on 5-6 November.
