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Implementing an RMM isn’t enough!

You need an RMM Audit to optimise your platform

 

An RMM platform is a significant investment and is key to the success of any IT business, so getting the platform configured correctly is crucial to ensuring great technical efficiency and delivering the best possible service to your customers.

 

If you don’t spend time fine-tuning and configuring your RMM tool, you might not see all of the benefits you expect – and you could also be losing valuable billable hours as your technicians divert their attention elsewhere.

 

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Are you faced with the following concerns?

Are your client’s devices being monitored correctly?
Could you be missing critical security alerts?
Are your engineers wasting time sifting through white noise?
Are your client’s devices and servers secure?

Is your RMM impacting your MSP more than you think?

Many misconfigured RMM platforms divert highly skilled people from focussing on the needs of their customers. Inbay’s fixed cost RMM audit allows business to leverage their RMM platforms, whilst improving staff efficiency.

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Ensure your RMM platform is configured and optimised correctly to maximise efficiency and increase revenue

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FOCUS ON WHAT MATTERS

Inbay help MSPs optimise their RMM platforms to ensure their highly skilled technical people aren’t wasting time sifting through white-noise issues, but instead focusing on what really matters, your clients.

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PEACE OF MIND

Inbay identify mistakes and misconfigurations in your RMM platform, reduce the white noise and  provide you with a detailed remediation plan to help you get the most out of your RMM platform.

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MAXIMISE SECURITY

Inbay ensure your MSP follows best practices and your RMM platform is up-to-date with the latest features, components and policies, some of which change a few times per year.

VIDEO: 5 Most common mistakes MSPs make with their RMM platform

 

MSP’s globally rely on their Remote Monitoring Management (RMM) platform to automate IT management, drive technician efficiency, and improve your bottom line. Unfortunately, there are a few mistakes that MSPs commonly make that, but if avoided, could make RMM platforms work more efficiently 

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PODCAST: Discover why your MSP business should audit your RMM platform

 

Inbay offers a unique audit service to optimise key areas of your RMM platform that may have been preventing MSPs from getting the most out of their investment. During this podcast, Inbay ask Aura Technology to tell us what they thought about Inbay’s RMM audit and also why they believe MSPs should audit their RMM platform.

Listen to the podcast  

BLOG: 5 key reasons why MSP’s decide to outsource RMM management

 

We understand that the Remote Management and Monitoring (RMM) tool for Managed Service Providers (MSP’s) plays an important role in operations and service desk management. It connects to customer infrastructure and helps manage the customers IT estate, so why outsource such a critical tool?

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BROCHURE: Download our RMM brochure and discover how Inbay can help your MSP business

 

A well utilised and optimised RMM platform is absolutely essential for a successful MSP business. Did you know that you can automate most of your RMM processes that your engineers are currently doing – Saving you time and money. Find out why so many MSPs are using Inbay’s RMM services to configure and optimise their RMM platforms.

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CASE STUDY: Find out what Aura Technologies have to say about our RMM audit

 

In this case study we address the challenges that Aura Technology were facing in regards to their RMM platform and the solution that Inbay provided. Discover why so many MSPs are choosing Inbay to get the most out of their RMM platform whether you have just purchased the platform or have been using it for sometime.

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VIDEO: 5 Top Tips to secure your RMM platform

 

Have you ever stopped to think is your RMM platform secure? What would happen if someone stole the keys to your castle and gained access to your entire RMM platform, and therefore all of your client’s devices?!
In our latest CEO Geek video our CEO, Matt Takhar shares some top tips to protect your RMM platform.

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Optimise your RMM platform

Ensure your MSP business achieves next level service delivery with our unique RMM audit, remediation and management service.

RMM Audit

Inbay offer a unique RMM audit service to configure and optimise key areas of your RMM platform that may have been preventing you from getting the most out of your investment.

  • PSA Integration and mapping
  • Patch Management and maintenance windows
  • Security Management
  • Service Management
  • Active Issues
  • Licence Usage
  • Backup Management
  • Site pre-requisites
  • Device classes and customer sites
  • Hardware monitoring for servers
  • Custom dashboards
  • Scripting, self-healing and automation policies


RMM Remediation

Based on the recommendations made in our detailed RMM Audit, we review what needs to be done to optimise your RMM platform and undertake the work agreed with you, at a time that is convenient.

  • PSA integration and notification
  • Patch management and maintenance windows best practices
  • AV Monitoring and best practice
  • Service Management
  • Post audit alert trend analysis
  • Site pre-requisites
  • Backup Management
  • Device classes and customer sites
  • Hardware monitoring
  • Scripting, self-healing and automation policies (restarted services only)


RMM Management

Inbay provide a fully managed RMM platform maintenance service for a fixed monthly cost. Gain complete peace of mind knowing your RMM platform is configured and optimised correctly.

  • Deliver off-site RMM backups with verification
  • Provide recommendations on the stable releases and perform version upgrades.
  • Perform server related tasks in case of an emergency
  • Ensure the consistency of Microsoft SQL Server databases
  • Provide recommendation on capacity planning
  • Creating strategies as per the best practices
  • Reduce “white noise”
  • Improve monitoring
  • Provide recommendation on applying self-healing, scripting and automation policies.
  • Conduct walkthrough session to identify new requirements on automations from the MSPs.
  • Present Inbay’s user-case scenarios on automations and scripting.


RMM Management Plus

Inbay have gone one step further and can now also provide a fully managed RMM platform maintenance service including NOC support for your devices, all for a fixed monthly cost.

  • Deliver off-site RMM backups with verification
  • Provide recommendations on the stable releases and perform version upgrades.
  • Perform server related tasks in case of an emergency
  • Ensure the consistency of Microsoft SQL Server databases
  • Provide recommendation on capacity planning
  • Creating strategies as per the best practices
  • Reduce “white noise”
  • Improve monitoring
  • Provide recommendation on applying self-healing, scripting and automation policies.
  • Conduct walkthrough session to identify new requirements on automations from the MSPs.
  • Present Inbay’s user-case scenarios on automations and scripting.
  • Remote device monitoring, management and remediation plus NOC support for your devices. Designed to troubleshoot and fix issues with IT services and applications.


 

Are you ready to find out more?

 



Frequently Asked Remote Monitoring and Management Audit Questions

What is an RMM Audit?

  • An RMM Audit is a detailed review of your RMM platform that helps IT companies quickly and easily identify key areas that may have been preventing them from getting the most out of their RMM investment. Inbay help MSPs with the following:
    • Identify mistakes and misconfigurations in your RMM platform.
    • Reduce the white noise and ensure your technical engineers are focussed on alerts that really matter.
    • Provide you with a detailed remediation plan to help you get the most out of your platform.
    • Review and update security.

How can an RMM Audit help MSPs

  • An RMM platform is a significant investment and designed to help create a number of efficiencies within a network monitoring team. Ensuring that the tool is correctly configured and deployed is crucial.

 

  • Having an RMM audit and implementing the recommendations can reduce the risk of expensive engineering time being wasted on managing false positives, or white noise and perhaps more importantly, can ensure that any critical alerts are not missed.

How long does an RMM audit take?

  • A typical RMM audit should take 2 days, although this can vary based on the number of devices being managed.

What does an RMM Audit consist of?

  • An RMM audit will cover the following:
    • Integration and mapping
    • Patch management and maintenance windows
    • Security Management
    • Service Management
    • Active Issues
    • License Usage
    • Backup Management
    • Site pre-requisites
    • Device classes and customer sites
    • Hardware monitoring for servers
    • Custom dashboards
    • Scripting, self-healing and automation policies
    • Mobile Device Management (MDM)
    • Software Management

 

  • At the end of Inbay’s RMM audit process we will provide a detailed report outlining recommendations with associated time estimates, so that a good understanding of all improvement requirements are covered.

At what stage would an RMM audit be worth while for an MSP?

  • Carrying out an RMM audit is relevant at any point in the ownership lifecycle – whether the solution has just been implemented, or been in place for a number of months or even years, there are always areas that may not have been optimised and configured correctly. A misconfigured platform can lead to MSPs missing important alerts and increasing the ongoing cost of your engineering team.
  • Inbay recommend that MSP businesses audit their RMM platforms once a year to maximise their investment.