Why MSP’s Choose us

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Why do MSPs choose Inbay?

The MSP market is our business

Supporting MSPs is the core of what we do and we understand the MSP market inside out – we’ve been there ourselves.

Enabling you to improve margins

In today’s competitive market, with service provision costs rising but the price you can charge dropping, you are under pressure to automate to reduce costs. But RMM automation can be complex. We can help, leaving your technicians free to work on higher value projects while we take care of the day-to-day stuff. The result? Significant savings in operational costs and an improved client experience.

Your brand – our resource and expertise

Branded as your own resource, we complement and extend your own capabilities enabling you to offer your clients 24/7 monitoring, maintenance and support services in any time zone.

An agile partner to help you scale up

You can tap into our on-demand technical skills to fill gaps in your delivery expertise. So if you need to scale up quickly,
our specialists can provide the additional skills you need whenever you need them, for as long as you need them.

One structure covers all

Our clients benefit from one simple charging structure that includes monitoring, management and remediation as part and parcel of the service.

24/7 support on a flexible basis

And this flexibility carries through to the way you are charged for extended support. If you just need cover over weekends or outside normal office hours then that’s what you pay for. We won’t charge for full 24/7 if you don’t need it.

A trusted partner and experienced team

We are experts in managing SMB and enterprise networks. We have the accreditations and competencies essential to delivering a high-quality service across different platforms and solutions.

Focus on quality

We run to ITIL standards and our Quality Assurance team ensures that we maintain the high standards our partners expect. In 2013 we received the CompTIA IT Business Trustmark™. We are compliant with UK/EU security data policies; and 2015 will see us achieve ISO 27001 accreditation.

Focus on security

Our technical delivery centre operates to the highest security standards, using biometric scanning, CCTV monitoring and 24/7 security guards; while a four-stage interview process, background checks and intensive induction programmes ensure you can have complete confidence in the people who are representing your business.

An international operation

Our head office is located in the UK. Since 2007, we have offered a quality, 24/7 support service to an international client base from our wholly-owned, technical delivery centre in Colombo, Sri Lanka.