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Along with the many difficulties facing MSPs in 2021, there are also many opportunities to be had. There is a greater responsibility, as organisations have begun to rely on the MSP more than ever before. In this article, we seek to examine some of the most daunting challenges MSPs are facing, how they are rising to meet those challenges head on and what advantages have come to light during the pandemic.

Endpoint Detection and Response (EDR) solutions detect and remove malware on endpoints of your network. They can detect malicious activity and isolate threats before they spread. Endpoints broadly refer to devices connected to a local or wide area network such as modems, switches, laptops, routers, or printers.

Selling cybersecurity products is no longer a consideration. Every organisation, whether it be large or small, is open to an attack. Business size is not a factor for Cybersecurity attackers. So, whether you have a security offering or not, you as an MSP are going to be dealing with cybersecurity issues. At some point, your client will be the victim of an attack and you will be dealing with those issues at what could be a cost to you – unless you have a security offering in place or a cybersecurity clause that admits any cyberattacks in your contracts.

IT projects are complex and time-sensitive, often involving significant cost. It is vital that your MSP business has the right team in place to ensure your client’s projects are completed successfully and on-time.

If you have managed to secure the right talent for your client’s IT needs then we would like to know your secret. CompTIA’s IT Industry Outlook 2020 states that MSPs are struggling to hire candidates with deeper expertise.

My previous blog looked at how partnering for low-value but high-importance tasks like NOC and Service Desk can help you to control the cost of service delivery through a pay-as-you-grow model that will ultimately benefit your bottom line.