Report: What MSPs really think about outsourcing

Today, MSPs have had to adapt to a new normal without the ability to meet people face-to-face or attend networking events. This begs the question “have the fundamentals of selling changed? If so, how?”

In this report, we asked 5 CEOs from leading MSP businesses to tell us how they are finding, winning, and retaining customers in 2021.

Is your MSP struggling with the rise in labour costs and ability to hire technical employees?

Last year, the channel’s top worries were labor costs and the ability to hire employees with skills that map to today’s complex technology demands, including emerging tech acumen, as confirmed by CompTIA in their latest IT Industry outlook 2021.

This year, the channel is worrying about customers pumping the brakes on purchasing, which typically correlates to overall market conditions. The reduction in purchasing can leave you overstaffed and scrambling to replace revenues. This is turn has a direct impact on labor costs and hiring.

Is your RMM platform secure? 5 Top tips to protect your RMM platform

Have you ever stopped to think what would happen if someone stole the keys to your castle and gained access to your entire RMM platform, and therefore all of your client’s devices!

In an effort to help MSPs globally, Inbay would like to share with you some top tips to protect your RMM platform.

What happened to Kaseya? Including 10 Security Best Practices for MSPs to Mitigate Ransomware Risk

Everyone is talking about Kaseya’s VSA product and how it fell victim to the single biggest global ransomware attack on record.

REvil ransomware has set a price for decrypting all systems locked during the Kaseya supply-chain attack. The gang wants $70 million in Bitcoin for the tool that allows all affected businesses to recover their files.

With data breaches hitting an all-time high and potential fines and negative press threatening to seriously impact your MSP business – Inbay has put together the top 10 security best practices for MSPs to mitigate ransomware risk. It is more important than ever to secure you and your clients IT systems!

Inbay take to the spotlight for IT Crowd sketch – I need a browser

Inbay were recently asked to put together four short adverts for one of our partners. However, The Network Group were very specific about the content of these adverts and asked if one of the videos could be comical.

Now, the team at Inbay aren’t exactly natural comedians, but we never shy away from a challenge. So, we batted around a few ideas and ended up agreeing to create the following video, featuring our very own CEO, Matt Takhar and Marketing Director, Frances Moore.

We hope you enjoy watching them both make a fool out of themselves whilst trying to recreate a comical scene from the IT Crowd.

Inbay urge MSPs globally to audit RMM platforms following Kaseya cyberattack

Kaseya’s VSA product has unfortunately been the victim of the single biggest global ransomware attack on record. REvil ransomware has set a price for decrypting all systems locked during the Kaseya supply-chain attack. The gang wants $70 million in Bitcoin for the tool that allows all affected businesses to recover their files.

Customers of multiple MSPs have been impacted by the attack, REvil ransomware encrypting networks of at least 1,000 businesses across the world.

5 Mistakes MSPs make with their RMM platforms 

MSP’s globally rely on their Remote Monitoring Management (RMM) platform to automate IT management, drive technician efficiency, and improve your bottom line.  RMMs help MSPs monitor their clients’ endpoints, networks, and computers. A well utilised and optimised RMM platform is absolutely essential for a successful MSP business.  

Unfortunately, there are a few mistakes that MSPs commonly make that, if avoided, could make RMM platforms work more efficiently.  

The content for this article comes from Inbay’s ‘CEO Geek’ video series. These short videos are delivered by our very own CEO who covers a variety of topics including top tips for MSPs, industry news and key trends. 

The Inbay Podcast: Why you should audit your RMM platform

MSP’s globally rely on their Remote Monitoring and Management (RMM) platform to automate IT management, drive technician efficiency, and improve the bottom line.  A well utilised and optimised RMM platform is essential for a successful MSP business.

Inbay offers a unique audit and fine-tune service to optimise key areas that may have been preventing MSPs from getting the most out of their RMM investment. During this podcast, Inbay ask Tim Walker and Steve Stokes from Aura Technology to tell us what they thought about Inbay’s RMM audit and also why they believe every MSP should audit their RMM platform.

Did you know 43% of workers would be willing to leave their companies for a 10% salary increase? You wouldn’t believe how many MSPs get it wrong when creating commission plans for their sales team.

The Inbay Podcast: How to calculate sales commission based on turnover and targets

Sales is the most effective way to ensure predictable growth for your MSP business, but are your sales team incentivised correctly to meet your growth targets?

Did you know 43% of workers would be willing to leave their companies for a 10% salary increase? You wouldn’t believe how many MSPs get it wrong when creating commission plans for their sales team.

Outsourcing to a NOC Service Provider 101

You have taken a look at the pros and cons of outsourcing your NOC services. You now need to ensure you choose the right NOC service provider. In this check list we cover the following elements to help you make the right decision.