Inbay appoints new Marketing Director, Frances Moore

Inbay Ltd appoints new Marketing Director, Frances Moore commencing June 2020. Moore joins from UK based MSP, Taylor Made Computer Solutions and Peach Technologies where she was Group Marketing Manager.

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The challenges of implementing an RMM and how to address them

Remote monitoring and management is great. It allows MSP’s and IT teams to shift from being reactive to proactive, monitor issues and take brisk action before errors develop. However, implementing an RMM isn’t without its challenges. Below we share 6 of the key challenges, have you faced any of these? (more…)

Expansion marks a transformational step in the evolution of Inbay

(Photo Above: John Prenn, Inbay Chairman opening the new office in Sri Lanka.)

Inbay, one of the most established and respected technology providers, announce their brand new building for 2020 in Sri Lanka. The office space is more than double the floor space of their previous office.

The expansion marks a transformational step in the evolution of Inbay to fulfil their aspiration of becoming one of the leading international technology companies for MSP’s and IT service providers.

After Matt Takhar joined the company as CEO in August 2019 Inbay quickly identified a massive opportunity generated by expanding their office space in Colombo, Sri Lanka.
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5 key reasons why MSP’s decide to outsource RMM management

We understand that the Remote Management and Monitoring (RMM) tool for Managed Service Providers (MSP’s) plays an important role in operations and service desk management. It connects to customer infrastructure and helps manage the customers IT estate, so why outsource such a critical tool?

MSP’s decide to outsource part or all of their RMM management because an RMM tools ability and functionality is vast and if it isn’t properly leveraged service desks often don’t get the breathing space to demonstrate the full value of proactive IT Support that an MSP can deliver.

As a leading MSP outsourcing provider, we have put together 5 key reasons why MSP’s choose to outsource:
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Five ways to achieve top MSP performance in 2020

Don’t forget to add any thoughts or points you find in this article to your 2020 todo list!

1. Mature Cyber Security Solution

An obvious point and one that many MSPs already have solutions in place for, but how mature is that solution? We believe a mature Cyber Security solution should include:
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Darren Strong – Concise Technologies

Chris Ward – Vermont Systems