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PROBLEMS

Increased competition leading to commoditisation and price wars

YOU NEED

To deliver a superior 24/7, end-
to- end service that is valued by
clients – and turn a profit, by:

 

  • Improving efficiency and productivity.
  • Focusing in-house resources away from low margin services on to higher value-add projects.
  • Automating, to reduce manual intervention.
  • Ensuring services are process-driven and delivered to best-practice standards.
  • Being able to demonstrate your value to clients.

INBAY CAN HELP

  • ‘Reduce the noise’ by offloading
    time-consuming and labour-intensive tasks to us.
  • Allow us to fully automate and manage your NOC and service desk – freeing up your team to engage in higher value projects.
  • Use our flexible, transparent reporting to easily demonstrate the value you are adding to your clients’ business and show audit/ regulatory compliance.

Scaling up quickly and painlessly

To meet increased client
expectations and higher
growth targets, by:

 

  • Gearing up to the challenge of servicing larger, more complex organisations across geographic locations and time zones.
  • Ensuring your clients are fully supported 24/7, wherever they are.
  • Use Inbay to help you scale quickly and cost effectively with no capital outlay.
  • We can provide the range of skills you need to deliver more complex projects, on-demand.
  • We will ensure your own processes are optimised for greatest efficiency
  • We can help you to reduce your cost of delivery and increase monthly recurring revenue.
  • We will help you to increase client satisfaction by offering a consistently high level of service.

Meeting the challenge of ‘always on’ computing

To respond to client demand for
24/7 access to data and systems,
wherever they are, from mobile and
fixed devices, by:

 

  • Turning the challenge into a revenue-generating opportunity.
  • Use Inbay to keep your client networks running smoothly, 24/7.
  • Leverage our NOC and service desk, with built-in mobile device management, to give your clients a seamless experience across devices, locations and time zones.
  • Work with us to turn the challenges of bring-your-own-device (BYOD) and ‘IT anywhere’ into business opportunities.

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Whether it’s juggling client expectations for ‘IT anywhere’ or trying to drive down operational costs and improve the end user experience, it’s hard to find a balance that allows your business to scale quickly and cost effectively.

Outsourcing to a trusted partner can help you turn these challenges into opportunities that will improve your bottom line by reducing overheads and increasing profits – while improving service to your customers.”

Kristian Wright

Managing Director, Inbay

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24/7 SERVICE DESK

Add real value to your existing support services and products, reducing overheads yet ensuring your brand is in safe hands, by engaging Inbay’s experienced certified engineers as your first line white label service desk team – during business hours, out-of-hours or 24/7, 365 days a year.

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NETWORK OPERATIONS CENTRE

Join the growing number of MSPs signing up for Inbay’s white label NOC services and your customers will benefit from quality, 24/7 support for their networks, meeting their demands for ‘always on’ computing and freeing up your own resources for other, higher value projects. Managing and monitoring disparate networks, mobile devices, creating meaningful reports – we handle it all from a single pane of glass.

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FLEXIBLE PROJECT SUPPORT

With Inbay, you can tap into our range of on-demand technical skills, enabling you to fill gaps in delivery expertise for all projects, large and small. This means that your team can focus on services and projects that are more strategic to your business.

Complement and supplement your in-house resources by hiring Inbay’s specialists to provide the additional skills and extra help you need, whenever you need it, for as long as you need it.

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On-demand skills

Flexible support

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Boost your
in-house skills

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No long term
commitment