Inbay founded by Kristian Wright and
The ‘break-fix’ years
IT support was reactive rather than proactive, resource-intensive and often a limiter on company growth.
Outsourcing was the preferred option for many businesses.
Transition to MSP – Part 1
Working in increasingly complex technical environments, a more proactive and consultative service to customers was required.
The transitioning of Inbay clients to retainer contracts began.
How to support the new business model
A mixture of systems was introduced to support network monitoring and help-desk incident management – BUT these were still disparate tools, working in silos.
Transition to MSP – Part 2
By now, all Inbay clients were on monthly retainer contracts and on standardised systems, with the emphasis on ‘prevent’ rather than ‘fix’.
The year Inbay became international
Struggling to scale up operations cost-effectively, without a significant investment in staff, Inbay set up a small offshore operation in Colombo.
The year of automation
The introduction of new, sophisticated automation tools (N-able and Autotask), brought a sea-change in the way Inbay’s services were delivered: all manual procedures became automated processes; all processes were brought in line with ITIL. The result? A huge increase in productivity and reduced cost of delivery.
From MSP to trusted partner of MSPs
Inbay began to focus solely on providing white label NOC and service desk support to the international MSP market.
Inbay was awarded NOC and Help Desk Services Partner status from N-able.
Inbay maintains full focus on the provision of high-quality white label NOC and technical service desk support to MSPs.
Still a great company to be part of
Inbay’s first employee is still with the company today.
Managing Director, Inbay
Technical Director, Inbay
General Manager, N-able
Project Manager, Inbay